Returns & Exchange Policy

RETURNS:

At Sincity Boutique we want you to be happy with the items you purchase from us!

If you‘re not happy with your new items, we‘ve made it super easy for you to return the item/s back to us just email (sincity email address) to request the return and for the return address. We will offer a store credit for any change of mind purchases, sizing related issues or if you do not like the items. 

  • We recommend sending your parcel back via traceable post and keeping a copy of your tracking number, as any missing parcels are the responsibility of the customer.
  • We don’t provide a refund for your return postage cost, unless the error is Sincity Boutiques fault (eg wrong item or size sent to you by mistake) or your style has a manufacturing fault with it.

RETURN AND EXCHANGE POLICY:

Sincity Boutique is not required to provide a refund or exchange if you make a wrong selection, if you need a different size or change your mind. This includes payments made with AfterPay. We offer exchange, store credit ( refunds only on faulty items only or incorrect item sent by Sincity Boutique ) within seven days of the delivery date

  • After this date we will not accept any returns
  • To be eligible for a return, your item must be unused unwashed and in the same condition that you received it.

NON-RETURNABLE ITEMS:

  • Worn and/or washed clothing
  • For faulty items we will send a replacement of the item at our expense if requested or offer a refund.

REFUNDS (IF APPLICABLE)

We can only offer an exchange or credit for any change of mind orders. Refunds are only applicable to faulty items. We do not refund for any change of mind purchases, sizing faults,or requests to cancel your order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-7 business days.

This excludes customer input errors such as incorrect addresses and missing apartment/unit numbers. Please ensure your full address is entered correctly at the checkout prior to completing your order.

*Please note that shipping costs are non refundable

Please contact us (sincity email address) if you wish to return an item or have any questions and we will resolve the issue within 24-48 hours and provide you with the next steps of return.

WE DO NOT CANCEL OR REFUND ANY ORDERS ONCE THE ORDER HAS BEEN PLACED AND SUBMITTED ON OUR WEBSITE.

EXCHANGES (IF APPLICABLE)

We offer exchange or store credit for any other reason – change of mind, sizing issue, etc. We only refund items if they arrive defective or damaged If you need a return, send us an email at ( sincity email address )

Any change of mind orders or incorrect sizing orders made not at Sincity Boutiques Error will be provided a store credit to re order the product they wish to exhange it for.